We are offering customized 2-hour workshops to help you and your team prepare for your next rate increase, with the goal of creating a more positive experience for everyone involved. Making sure your frontline employees are properly prepared to communicate with your customers is an essential part of preparing for a rate increase.

These workshops will be collaborative and hands-on, and they are designed to help your team feel confident when talking about rate increases with your customers. Our strategies include learning to be empathetic, not apologetic. Most importantly, your team will leave the workshop with united messaging and an approach that everyone in your company feels comfortable with.

During the workshop you can expect to learn about the following concepts:

  1. Understanding customers’ competitive alternatives.
  2. The price increase itself – structure, positioning, bundling, promotional and steps.
  3. Communication – internal and external.
  4. Best practices for crafting retention offers, and when to use them.
  5. Training and practicing for the difficult conversations.

Each workshop will be customized to the specific needs of your team and aligned to your company’s culture and mission. We want to create a positive experience and make sure you’re getting the most out of our time together.

Interested? DM us, or send an email to jeff@leveragebroadband.com for more information!