Jeff Allinder, VP-Client Revenue Optimization A few years ago, I was given the opportunity to build a call center from a pilot team to a large organization.  While I had spent years working with call center leadership developing everything from IVR paths to incentive compensation models, this was my first [...]

Doug Maglothin, Chief Strategy Officer at Leverage Broadband Strategies, was recently featured on The Broadband Bunch podcast where he talked with Craig Corbin of ETI Software. The Broadband Bunch is hosted by Craig Corbin, Brad Hine, and Pete Pizzutillo and is sponsored by ETI Software and the Fiber Broadband Association. The [...]

When I began working from home about 18 years ago, I hated the feeling that I could never really leave the office. It seemed like one incredibly long work day punctuated by meals and sleep! Enduring a long commute in rush hour traffic seemed a small price to pay to have [...]

We’re hearing a lot right now about work-from-home arrangements. I’ve been working from a home office since long before COVID-19, and I’ve learned a few things along the way. It is easy to imagine that a work-at-home job would be the perfect combination of professional life and personal life. No commute. [...]