Organizational Design & Development
We want to understand how your company is designed, who your resources are and where any gaps may be. We use this research to create an organizational plan that helps to clarify your direction. Our services include:
We will work with your leadership team to understand how your company is designed, who your resources are and where any gaps may be. We use this research to create an organizational plan that will clarify your current roles, directions and future needs.
- What is the optimal way to align your telecommunications resources for success?
- How do we establish role clarity and develop processes that position resources to succeed?
- What additional talent is needed in the organization as you begin to launch a broadband division?
Training and coaching front line employees on strategies to address the full customer lifecycle:
Sales > Installation > Ongoing Customer Care > Trouble Management > Retention.
Coaching and training sessions include:
Telecom 101
- Provides a history of our industry and a more detailed understanding of broadband products
Non-customer Interactions 101
- How to acquire customers with higher frequency and how to sell them a right-sized product set
Retention Training
- How to maximize the retention of contribution dollars through retaining customers more frequently or right-sizing them more effectively
This module includes benchmarking and tracks metrics (scheduling windows, completion metrics/repeat rates, customer satisfaction).
No matter if you are a new or highly experienced executive in telecommunication, Leverage is positioned to offer you valuable perspective in your journey as you make decisions impacting your organization’s future. Let our decades of experience help get you to the best possible decision as soon as possible.
- Benchmarking, metrics (days to install, scheduling windows, completion metrics/service calls after install, customer satisfaction)
- Program design and training for customer experience optimization
Feedback from our clients:
“Leverage has its own fan club inside the company at all levels and departments.”
“Leverage made our team stronger by coming up with a detailed strategic plan. Leverage complements the other engineering firms that we currently have. They created operational efficiency and helped our VPs and managers create the mission to continue forward.
South Central Connect wanted to connect our community with broadband.
Leverage Broadband Strategies connected us with the expertise to make this happen.”
“The complexity and intensity of video content negotiation has become a battlefield of sorts in recent years. There is a great amount at stake on both sides of the table. And ‘leverage’ is the perfect word to describe the environment. In getting to know and work with Cheryl, I’m confident that all medium to small cable companies and video providers should work with her. She knows how to negotiate contracts and ensure that her customers are getting the best deals possible. I’m not sure why a smaller company or emerging company without fully dedicated resources wouldn’t want to have that assurance. Her company, Leverage, is uniquely positioned in their segment.”
“The Leverage Broadband Strategies team is conscientious, proactive, and knowledgeable. They are our strategic partners and consultants—and by outsourcing specific functions to them, our team has time to focus on mission-critical objectives.”
“The folks at Leverage have a wealth of experience of understanding the nuances of programming contracts, especially NCTC Agreements. They are able to help members navigate the complicated terms of programming agreements as well.”
“I initially had concerns about what I was going to pay Leverage, but they’re going to pay me back 10X or more.”
Ready to talk? Contact us to see how Leverage Broadband Strategies can support your broadband business.
Broadband Bulletin Recent Posts
Leverage Welcomes Back Maglothin as President, Positions for Growth
Doug Maglothin, LBS President St. Louis, MO, September 19, 2024 — Telecommunications consulting firm, Leverage Broadband Strategies, welcomes partner Doug Maglothin back as President of its Strategic Growth Services division. Since February 2020, Maglothin served as both [...]
What voice providers must know about CPNI
What exactly is CPNI? The protection of sensitive personal information that carriers collect about their customers' calling information during the course of their business relationship. A telecom carrier obtains this information by providing voice service to subscribers. Consumers' bill details [...]
4 Costly Myths About Retransmission Consent Negotiations
Later this year, our industry will begin to re-negotiate retransmission consent agreements with broadcast stations for those following the traditional 3-year cycle. The 2023 “retrans” cycle is sure to present many of the challenges of the past. Year-end is the [...]