Training and coaching front line employees on strategies to address the full customer lifecycle:
Sales > Installation > Ongoing Customer Care > Trouble Management > Retention.
Coaching and training sessions include:
- Provides a history of our industry and a more detailed understanding of broadband products
Non-customer Interactions 101
- How to acquire customers with higher frequency and how to sell them a right-sized product set
- How to maximize the retention of contribution dollars through retaining customers more frequently or right-sizing them more effectively
This module includes benchmarking and tracks metrics (scheduling windows, completion metrics/repeat rates, customer satisfaction).